Measuring our success…

Best Doctors reports results for first six months of 2015

In 2012 the BHCG selected Best Doctors of Boston as its informed decision making vendor – a long-term strategy to engage consumers to take an active role in their health care decisions. Currently, approximately 100,000 lives from self-funded and fully insured employers have access to Best Doctors’ services in southeast Wisconsin including:

  • InterConsultation Service – provides an expert medical consultation with a nationally renowned physician to confirm a diagnosis and treatment plan. The service uses the top physicians in the country who collaborate with the treating physician to ensure the best possible care is being delivered
  • Ask the Expert – access to expert physicians for non-emergencies when a diagnosis is confirmed but questions remain regarding a treatment plan
  • Explore My Options – includes clinical coaching and on-line decision aids for members facing surgery, to determine if less invasive treatment options are appropriate
  • FindBestDoc Service – connects members with the right in-network expert specialist or subspecialist for their conditions

Results for the first six months of 2015 demonstrate Best Doctors has made a significant impact in the lives of some of our members’ employees and their dependents. During this timeframe:

  • Total contacts from employees and dependents of BHCG members totaled 439. These included:
    • 55 calls that resulted in the initiation of InterConsultation services;
    • 17 Ask The Expert calls
    • 303 calls for FindBestDoc referrals.
  • For InterConsultation Service cases, a diagnosis change occurred in 27 percent of the cases while a treatment change was recommended in 44 percent of the cases.
  • Ninety-one percent of survey respondents gave the highest rating for Best Doctors’ overall ability to meet their needs and would recommend Best Doctors to their co-workers.

Real Life Impact

While these statistics clearly demonstrate a program making a positive impact in the lives of employees and their dependents, patient testimonials offer a powerful personal account of how Best Doctors can bring peace of mind and valuable information about treatment options to those facing serious medical issues. Here are just two of the testimonials received about Best Doctors:

  • “I came across my pamphlet about Best Doctors. It was filed away and I didn't realize the second opinion service was available.  From the moment I found the information and called Best Doctors, it was a positive experience and painless for me. The staff at Best Doctors gathered all pertinent information. The second opinion/report was in line with the treatment plan/path we were on. Working with my doctors, we followed through on the suggestions for a few more tests. This service has been invaluable and provided the additional confidence that our plan for treatment was sufficient. I will recommend this service to anyone at work, it is terrific.”
  • “It really made me feel that I understood what was happening. I didn't feel worried that I was making mistakes or missing anything. As someone who can spend a month picking out a stove, it was wonderful to have help from an authority when dealing with a major health issue.”

Best Doctors will be conducting a free webinar highlighting it services and capabilities on November 11, 2105 at 10:30 AM CST. The webinar is open to all self-funded employers. If you are interested in participating, please contact Jennifer LaMere at 414-433-4984 x2 or at jlamere@businesshealthcaregroup.org for more details.

 

 




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